Privacy Policy

1. Introduction

Gladeview ("we", "us", "our") is committed to protecting the personal data of clients, prospective clients, and visitors to this website. This policy explains what information we collect, how we use it, and your rights in relation to it. Our services are based in Maenam Beach, Koh Samui, Surat Thani, Thailand.

2. Data We Collect

Information you provide directly

When you submit an enquiry through our contact form or contact us by phone or email, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• The content of your message
• Any additional details you share about your rental requirements

Information collected automatically

When you visit our website, we may collect standard technical data including your IP address, browser type, pages visited, and time of visit. This is used solely for website analytics and improvement purposes.

Cookies

We use cookies on this website. See our Cookie Policy for full details of the cookies we use and how to manage your preferences.

3. How We Use Your Data

We use the personal data you provide for the following purposes:

• Responding to your enquiry and providing information about our services
• Matching your rental requirements to properties in our portfolio
• Communicating about appointments, viewings, and lease matters
• Providing ongoing support after a rental placement
• Maintaining a record of our interactions for service continuity

We do not use your data for automated marketing campaigns without your consent. We do not sell personal data to any third party.

Legal basis for processing

We process your data on the basis of your consent (when you submit a form), our legitimate interest in providing the services you have requested, and the performance of our agreement with you where applicable.

4. Data Sharing

We may share relevant personal data with:

• Property owners and landlords, where this is necessary to progress a rental search or placement
• Legal or translation services, where required in the course of lease review
• IT and hosting service providers who assist in operating this website, under confidentiality agreements

We do not share data with advertisers, data brokers, or other third parties without a direct service requirement.

5. Data Retention

We retain client contact information and enquiry records for up to three years from the date of last contact. Where a rental placement has been made and ongoing services are in place, we retain relevant records for the duration of that service relationship and for twelve months thereafter. Data held solely for analytics purposes is retained for no longer than fourteen months.

6. Data Protection and Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These include:

• Secure HTTPS connections on this website
• Access controls limiting who within our team can access personal data
• Regular review of data handling practices

In the event of a data breach that poses a risk to individuals, we will take prompt action and notify affected individuals as appropriate.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legitimate retention needs
• Object to processing based on our legitimate interests
• Withdraw consent where processing is based on consent
• Request restriction of processing in certain circumstances
• Receive your data in a portable format where technically feasible

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

8. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies directly.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that data has been submitted by a minor, we will delete it promptly.

10. Applicable Law

This policy is governed by the laws of Thailand. Individuals based in the European Union retain rights under the General Data Protection Regulation (GDPR). Individuals in other jurisdictions with local data protection laws may also have specific rights under those laws.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with a revised effective date. Continued use of our services following notification of changes constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions, data access requests, or concerns, contact us at:

Gladeview
28 Maenam Beach Road
Koh Samui, Surat Thani 84330
Thailand
Email: [email protected]
Phone: +66 77 247 5138